Privacy Policy

Privacy Policy

Current as at April 2021

Social Ventures Australia Limited (SVA), is committed to protecting your privacy. SVA is the entity that manages the Disability Housing Outcomes Framework website. This policy outlines how we collect, use and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It also contains information on what to do if you have questions, concerns or complaints.

We review our Privacy Policy periodically to ensure it is up-to-date so we encourage you to revisit it from time to time. This policy was last updated in April 2021.

Information collection

In the course of our activities, SVA collects a range of personal information about our supporters, investors, clients, subscribers, visitors to our website and other people with whom we interact.  This information may include your name and date of birth, address and contact details, your IP and email address, your organisation and position title, payment and financial details and information about any previous interactions you may have had with SVA.

The main way we collect information is when you give it to us, for example, when you make an inquiry on our website, make a donation, invest in a fund that we manage, apply for our services, provide feedback on our website or subscribe to our updates. We may also collect information from other sources, for example, your adviser(s), publicly available records, databases or social media.

Web Analytics

We use Google Analytics to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include your device’s IP address, geographic location, referring domain and out link if applicable, search terms and pages visited on our website, data and time when pages were accessed on our website. Further information on Google Analytics tracking is available from the Google website.


We use cookies on our website which are small files transferred to and stored on your computer that enable our site to recognise your browser and record information about your use of the site. These help SVA understand what parts of the site users find the most useful and improve the effectiveness of the website. The cookies do not personally identify you, only your browser, and they do not read the information on your hard drive or make your computer perform any actions or send information to any other computer via the internet.

Generally, we do not collect sensitive information – such as information about race, religious beliefs or health – about you unless required by law or where you consent for us to do so. We may collect information about your affiliation with certain organisations, such as professional associations.

Embedded Videos

Embedded videos on our website use You Tube’s Privacy Enhanced Mode. When you play an embedded video from our website, the video and associated assets will load from the domain, and other domains associated with Google’s YouTube player. If the domain is blocked, a local version of the video will be played instead, if available. The only data we collect about this is whether you received the You Tube version or the local version. You can access the privacy policy for YouTube on its website.

Mailing List

We will collect information that you provide to us when signing up to mailing lists to obtain updates regarding the platform or for us to seek feedback from you regarding the platform, registering for our events, or submitting feedback on your experience with our website.

We use a Campaign Monitor to manage our mailing list. You can access Campaign Monitor’s Privacy Policy here. When subscribing to our mailing list, you will be asked to give your express consent that Campaign Monitor may use your data for analytics purposes. Analytics are performed when you click on links in the email, or when you download the images in the email. They include which emails you open, which links you click, your mail client, if your action occurred on mobile or desktop and the country geolocation of your IP address.


Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not ask for your name unless we need it to adequately handle your question. However, for most of our functions and activities we usually need your name and contact information and enough information about the particular matter to enable us to fairly and efficiently handle your inquiry, request or complaint.

Use and disclosure of information

SVA only collects personal information that is reasonably necessary for our work and helps us engage with you. We use your information to manage your support, process your donation or investment, conduct marketing and social functions, to respond to your comments and questions and to keep you up-to-date with other initiatives or opportunities that we think may interest you.

SVA may share personal information within the SVA group, and we may disclose the information to service providers who provide services to us in connection with our activities (for example, secure payment gateways, secure data storage providers, research agencies and mail distribution providers that send our communications). We will not sell, loan or provide your information to any third party for the purpose of direct marketing without your consent.

In limited circumstances, we may use service providers based overseas to process the data that we collect, but will only do so if we reasonably believe that the overseas entity is subject to the same or similar privacy laws to those in Australia, or if you have consented to us disclosing your personal information to the overseas entity.

We may disclose information to third parties but we will only do so with your prior consent or to comply with our legal obligations if required by a Court/Tribunal, or for co-operating with a regulator, authority or Government Department.

Storage and security of information

We keep personal information in physical and/or electronic records, at our premises and the premises of our service providers, which may include storage in the cloud.

The security of your personal information is important to us and we actively seek to ensure that all personal information we collect is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. This is done by using  SSL encryption, firewalls, password access and secure servers, and all donations and/or communications made online via our website are secure.

When we no longer need your personal information and we are not required to keep it to comply with any laws, we will take reasonable steps to ensure the information is destroyed or de-identified.

This website,, is hosted in Australia.

Accessing or correcting your information

We strive to make sure your personal information that we hold is accurate, up-to-date, complete and relevant. You can request access to your personal information, and update or correct the information we hold about you, by clicking ‘Preference Centre’ on any email you receive from us. .

Enquiries and complaints

If you have any questions, concerns or complaints about how we handle your personal information, please email us at or call us on +61 2 8004 6700. If you have made a complaint, SVA will acknowledge that your complaint has been received, let you know who will be handling your matter and give you an estimate of when we can provide a response.

Third Party Websites

This website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.